The basic goal of keeping customers satisfied has always been at the heart of customer service. In years past, it meant doling out smiles and fielding the occasional phone call from an upset customer. In the modern world, there’s a whole lot more to it than that.
The biggest change in customer service is the sheer number of channels through which people can contact your business. Instead of just phone calls and snail mail, consumers can now reach you by email, social media, text message, video call and live chat. Mobile technology has also enabled constant connectivity, giving customers 24/7 access to public forums in which they can talk — or complain — about your company. Only organizations that are willing to adapt and respond to this shift in business-consumer dynamics will survive.
Current business leaders and customer service experts shared their thoughts on how the landscape of customer care has changed, and where it’s headed as technology and communication continue to evolve.
Customers are in control — and that’s how it will stay.
Smart business leaders
Cold emailing is harder than most communication for two reasons. You have no relationship with your audience yet, and you lack non-verbal feedback, so you can’t modify your approach in real time. As a result, most cold emails fail.
But they can work well. People have built careers and launched start-ups with little more than cold emails. (By the way, I am not talking about sales emails, which tend to be sent in bulk. This article is about cold emailing a specific person.)
There isn’t much research on cold email, though Shane Snow did an interesting experiment for his book Smartcuts. He sent 1,000 cold emails to executives and got almost no response. So he tried again with a smaller slice of the same group and got better results by applying a few principles that line up with my extensive cold email experience and some great advice from people like Wharton psychology professorAdam Grant, and entrepreneurs Tim Ferriss and Heather Morgan.
An effective cold email does five things. It should:
1. Tailor the message to the recipient. You need to do
As a manager, one’s prime responsibility is to effectively manage a team. A well-managed team has proven to be more productive and innovative in its approach to all business issues. But managing a team is not all that easy, it requires deep insight, forethought, planning, and good leadership skills. Probably, that is one of the reasons many companies keep upgrading their manager’s knowledge and skill through team management capsules, or sessions. Before getting on with the concept of managing a team, let us understand what a team is. A team is a group of people with different skills that come together, either for a short or long period, to effectively work on assigned assignments, or perform daily operational tasks. Whether one is managing a new team, a project team, or any other team, the guidelines are alike; as the end goal of smooth, and productive operations and services has to be met.
Effective Management of a Team
Communication: A manager is responsible for ensuring that the vision of the plan borne by the senior management on paper is efficiently and successfully implemented, and becomes
Over the past 7 years, the business coaching industry has witnessed a dramatic rise in the number of companies and organizations looking to partake and invest in business coaching as a part of their strategic plan to achieve and attain a lasting competitive edge. Business coaching is an expanding profession as many come to realize that it is an extremely powerful tool in overall business success through effective team building, enhanced business performance and the achievement of phenomenal results. The question is are you going to be left behind?
Exclusive Leadership Academy (ELA) addresses and outlines some of the key, fundamental benefits of utilizing business coaching services as:
#1 Team Building Establish well trained, loyal, driven and motivated employees
#2 Greater profitability – Increase sales and profits through effective and productive business operations
#3 Experience higher customer satisfaction and brand loyalty
#4 Decrease the need and requirement of extensive marketing
#5 Effectively and efficiently implement a business plan, tailored to achieving the results desired
#6 Introduce a smoother flow of daily operations and procedures
#7 Outline and address business priorities through focus and attention
#8 Achieve better team management through collaboration
#9 Helps in the development of a successful marketing plan
It can be a real minefield when looking for a home business opportunity. There are so many different opportunities out there it’s easy to get overwhelmed, plus the fact that there are scams out there and un-ethical people wanting to make a quick buck. It can get tricky!
The fact is that many people across the world are making full time incomes from home working online so it is a viable option. You need to put in some hard work though and be prepared to educate yourself, to make it work.
Direct sales and Network Marketing are the two main business models I would recommend you look at. You might also want to look at being an affiliate marketer where you sell a product that someone else has created, they do the work of creating it and you just sell it for a onetime commission.
With an MLM business you will be developing a team of distributors under you. You will earn a commission for the sales that they make. There’s no doubt this is an extremely good business model, get enough people under you and your residual cheques will be coming in for work that you did just once. MLM is well
The Business Economics major is a great complement to another major or minor in business, political science, history, accounting or marketing. Economics not only studies economics research and economics financial systems, but also social issues like poverty, pollution, inflation, unemployment, recession and economic growth.
Top market economists are analytical problem solvers who are useful in almost every major industry. They study how the optimal amount of production can be achieved to meet society’s needs. They study market forces that shape financial decision making. They look at how politics affect the commerce marketplace. They look at data to forecast, analyze trends and apply their understanding to a whole range of public issues.
To get an undergrad degree in Business Economics, students attending an accredited economics university will need to take courses like macro economics, microeconomics, financial accounting and reporting, calculus, economics statistics, econometrics, money/banking/credit, business writing, the stock market, labor economics, monetary economics, international trade theory, law and economics, industrial organization, economics and business strategy, organizational psychology, formal organizations and politics and the economy. Students should have a good understanding of math, politics and business. People often choose this major because they want a good job, they want to make a lot of
So you’re a small business owner and you need a business loan to further the objectives of your company. Where do you turn?
When it comes to a business loan or commercial real estate loan, there are many good reasons NOT to turn to a traditional bank. Here are some of the most important reasons. Many small business owners, will find most of these points directly applicable to them.
“THE BANK TURNED ME DOWN”
Of course the biggest reason most small businesses go looking for alternative sources of commercial real estate loans is because they have been declined by the banks. Small businesses are often forced to look for other sources of funding because the banks will not provide it. This is not even listed below, since there are many positive reasons to prefer non-bank funding, EVEN IF YOU CAN get an approval from a bank.
REASON 1 – The minimum loan amount available from banks is too high
In many cases banks will not offer a commercial real estate loan for less than $250,000. So if you only need $100,000 you will be pushed to borrow more than you actually need. Or if your property will not support a $250,000 loan you are out
If your business is in trouble and your loosing money, then hiring any one of the qualified business consulting companies out there may be one of the best choices you can make for your company. Business consulting companies can give you the solutions you need to make your business a success that is their job. They will look and all side of your business and find its strength and its weaknesses and then draw up a plan that is right for your business. Business consulting companies will give you the answers you need for long term revenue and profit and will consistently work with you and your employees on how to use the tools they provide for you, so you and your employees will have a profitable business for years to come. Just because you open a business does not mean you know how to run it, at least to the point of being open long enough for you to see a profit from your investment. There may be a simple plan that doesn’t cost too much out of pocket expense, but may bring more customers into your business, business consultants can give you marketing tips such as web site
In business management, inventories are lists of the goods and material a company has available in stock. If a business does not have an inventory, it cannot be truly considered as a business.
Inventories provide a business with a comprehensive view of the properties it owns. In the broadest sense, inventories deal with the stock level of items it has for sale. But inventories also deal with the properties a business has that are not for sale.
These properties include office equipment, office supplies, warehouses, land properties, and other items related to the business, whether or not they are used in the day-to-day operations of such.
Manufacturing organizations have three categories for sellable items on their inventories: a) the raw materials/parts which are to be used in making products
b) the materials/parts which are already in the process of being transformed into finished products, and c) finished goods – the goods that are ready for sale, trade or stock.
For example, in a canning factory, items such as raw tin cans, the raw food stuffs to be processe are considered to be under category A of the above mentioned categories.
When these raw materials are processed, but are not yet finished – as in the
As our economy continues to change rapidly, there has never been a greater demand for developing and maintaining successful businesses than now. Its a ruthless world out there and only the strong survive but to manage to do so requires individuals with strong skill sets, world-class training and a knowledge base that is far reaching. A major in business administration will provide just the goal-focused curriculum and training required to excel in such ventures. Most business administration degrees prepare students with a firm grounding in the principles of finance, marketing, economics, accounting, statistics, problem solving, human resources and decision-making. If you are looking to major in Business Administration, be aware that this is not the stream for introverted people who prefer to work alone. The field demands a go-getting personality who thrives in stressful situations, works well in a group, and can listen well as well as delegate with authority.
Business administration includes a great deal of problem solving and number crunching as well, so, proficiency for math is always an asset. Many colleges offer Master, Bachelor and Associate Degree in Business with a general knowledge base and the ability to specialize in a particular area of your choice. Such programs